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Warranty

We offer a 30-Day Limited Craftsmanship Warranty from the date of delivery.

 

This warranty covers:

 

  • Manufacturing defects

  • Structural issues caused by craftsmanship (not wear)

  • Faulty clasps, bails, or settings upon arrival

 

If an issue arises within this timeframe, please contact us with:

 

  • Your order number

  • Clear photos or video showing the issue

 

Once reviewed and approved, we will offer:

 

  • A repair, replacement, or

  • Store credit (at our discretion)

 

 

 

What Is Not Covered

 

Because our jewelry is handcrafted and often made to order, the following are not covered under warranty:

 

  • Natural variations in gemstones (color, inclusions, pattern)

  • Normal wear and tear

  • Tarnishing due to exposure (water, sweat, chemicals, lotions)

  • Scratches, dents, or stone damage from impact or misuse

  • Chain breakage caused by pulling or snagging

  • Lost or stolen items

  • Damage from improper storage or care

  • Third-party repairs or alterations

 

These are considered part of normal jewelry ownership.

 

 

 

Made-to-Order Disclaimer

 

Many Wave Gods pieces are made to order using natural stones. Each item is unique by design. Slight differences from product photos are expected and celebrated — they do not qualify as defects.

 

 

 

How to Care for Your Jewelry (Recommended)

 

To extend the life of your piece:

 

  • Remove jewelry before swimming, showering, or exercising

  • Avoid contact with perfumes, oils, and chemicals

  • Store in a dry, soft pouch when not in use

  • Clean gently with a soft cloth

 

Proper care ensures long-lasting beauty.

 

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Lifetime Bracelet Guarantee

 

We proudly offer a Lifetime Guarantee on all Wave Gods beaded bracelets.

 

Our bracelets are designed for everyday wear and are strung with durability and intention. We stand behind their construction for the life of the bracelet when worn and cared for responsibly.

 

 

 

What the Lifetime Guarantee Covers

 

Our lifetime guarantee applies to:

 

  • Elastic cord failure (stretching or breakage due to normal wear)

  • Manufacturing or craftsmanship issues

  • Bracelets that no longer hold structural integrity under normal use

 

If your bracelet breaks or becomes unwearable under normal conditions, we will repair or re-string it at no cost.

 

 

 

What Is Not Covered

 

To keep this fair and sustainable, the lifetime guarantee does not cover:

 

  • Loss of beads

  • Damage from impact, crushing, or excessive force

  • Water damage, chemical exposure, or heat damage

  • Intentional misuse or neglect

  • Alterations or repairs made by third parties

  • Normal cosmetic wear (surface scratches, natural patina)

 

Natural gemstone variations and bead markings are part of the material and not considered defects.

 

 

 

How the Lifetime Guarantee Works

 

  • Customers are responsible for shipping the bracelet to us

  • We cover the repair or restringing

  • Return shipping is the customer’s responsibility unless otherwise approved

 

Each claim is reviewed fairly on a case-by-case basis.

 

 

 

Why We Offer This

 

Our beaded bracelets are meant to be worn, lived in, and trusted. This lifetime guarantee reflects our confidence in the materials we use and the craftsmanship behind every piece.

 

 

 

Important Note

 

The lifetime bracelet guarantee applies only to Wave Gods beaded bracelets and does not extend to pendants, chains, or other jewelry items.

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Our lifetime guarantee is a promise of quality — not a replacement program. We repair with care so your piece can continue its journey with you.

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Warranty Claim Process

 

To submit a warranty claim:

 

  1. Email us within 30 days of delivery

  2. Include your order number and photos/video

  3. Allow 3–5 business days for review

 

Approved claims will be resolved promptly.

 

📧 Contact: wavegodsproducts@gmail.com

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